Rimini Street Japan Celebrates 10 Years of Extraordinary Client Service and Regional Success
25.01.2024 - 05:25:23Rimini Street Japan Celebrates 10 Years of Extraordinary Client Service and Regional Success. Marking a decade of continuous growth in Japan, Rimini Street unveils new Tokyo office and celebrates its commitment to the expanding capabilities of the region
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Rimini Street Japan Celebrates 10 Years of Extraordinary Client Service and Regional Success (Photo: Rimini Street)
“From our first and still highly enthused client to now hundreds across Japan from nearly every industry, including respected brand names whose history goes back to a century in the region, we are deeply grateful for the trust placed in Rimini Street. As we were from day one to now, 10 years in the making, our dedication to delivering extraordinary remains as strong as ever,” shared Seth Ravin, president and CEO of Rimini Street. “Our vision to become the most respected, most trusted IT partner, and our enduring success in Japan, reflects our unwavering commitment to excellence, innovation, and our people.”
Rimini Street Builds a Community of Executives Invested in the Future of Japan
Over the past decade and since 2015, under the leadership of GVP and regional general manager of Japan, Yorio Wakisaka, Rimini Street has established itself as a thought leader and trusted partner of IT and finance executives. Exemplified by the recent Street Smart program hosted in Tokyo, which attracted 200 influential CxOs and IT leaders into a single gathering, the region continues to serve as an invaluable platform for forward-thinkers and meaningful peer-to-peer connections.
“Our first client gathering was intimate, fitting into a small restaurant for close conversations and idea sharing. Now, our Street Smart events are considered must-attend annual marquee events for our clients and invited guests in both Tokyo and Osaka. We are delighted and energized by how the business community has embraced Street Smart as their own, shedding titles and competitive boundaries to further their knowledge, solve complex IT challenges, and vitalize the future of Japan together through the power of technology,” shared Wakisaka.
Attracting Top Talent Through the Power of Extraordinary Culture
The core values of Rimini Street, known as the 4C’s – Company, Clients, Colleagues, and Community – are deeply embedded throughout the company globally, with each geography embracing the values in ways that most impact its region. Rimini Street Japan’s dynamic and supportive work environment has been recognized through numerous accolades for its workplace culture, garnering the prestigious Great Place to Work® certifications for its second consecutive year since first participating in the program in 2022.
A key aspect of Rimini Street’s exceptional work environment is attributed to its four-day flexible work-week perk, providing employees additional time to focus on well-being and work-life balance. Since introducing the program in July of 2022, Rimini Street Japan employees have continued to provide extraordinary client service around the clock, contributing to the company’s stellar 4.9 out of 5.0 client satisfaction rating on cases closed, and responding an average of less than 2 minutes for priority cases by a dedicated, named engineer, in the local language.
“It’s simple math. Happy Employees + Shared Purpose = Happy Clients. This is our formula that helps us attract and retain top talent, deliver extraordinary, and continue to grow our client base year after year,” said Tomonori Oku, vice president of Japan Service Delivery. “Leading our brilliant engineers and collecting incredible stories of how we are adding tremendous value to our clients daily is truly humbling.”
Sharing RMNI LOVE, One Donation, One Volunteer Event at a Time
Rimini Street Foundation, the company’s self-funded philanthropic program, was launched in 2015 to give back to communities in need. It is driven by the Global Steering Committee which represents the diverse workforce of Rimini Street. Since its inception, Rimini Street Japan colleagues have come together to activate memorable team volunteer activities and provide financial and in-kind donations through the Employee Directed Grant Program.
“Our colleagues are invited to nominate their favorite charities through the Employee Directed Grant Program, allowing us to represent our community needs in a unique way. This has led to significant funds being shared with non-profit charities in the region, including organizations that help families gain access to nutritious meals, provide jobs for individuals with visual limitations, and much more. Each donation, each event, is a memory close to my heart,” said Reiko Osugi, former committee member of the Rimini Street Foundation and sales administrator at Rimini Street.
In 2023, Rimini Street Japan was selected to host the company’s annual RMNI LOVE Grant Program, dedicating $50,000 to charities in the region that help further its mission “to leave the world better than the way we found it.”
“Reflecting on 10 years of accomplishments in the region, I couldn’t be prouder of what we’ve achieved as a team. Our story is just beginning, as is our growth, and we can’t wait to share many more milestones with our Japan community, starting with an invitation to tour our new office on the top floor of the Gate City Ohsaki building!” said Ravin.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)
Forward-Looking Statements
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “anticipate,” “believe,” “continue,” “could,” “currently,” “estimate,” “expect,” “future,” “intend,” “may,” “might,” “outlook,” “plan,” “possible,” “potential,” “predict,” “project,” “seem,” “seek,” “should,” “will,” “would” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, adverse developments in and costs associated with defending pending litigation or any new litigation, including the disposition of pending motions to appeal and any new claims; additional expenses to be incurred in order to comply with injunctions against certain of our business practices and the impact on future period revenue and costs; changes in the business environment in which Rimini Street operates, including the impact of any recessionary economic trends and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; the evolution of the enterprise software management and support landscape and our ability to attract and retain clients and further penetrate our client base; significant competition in the software support services industry; customer adoption of our expanded portfolio of products and services and products and services we expect to introduce; our ability to sustain or achieve revenue growth or profitability, manage our cost of revenue and accurately forecast revenue; estimates of our total addressable market and expectations of client savings relative to use of other providers; variability of timing in our sales cycle; risks relating to retention rates, including our ability to accurately predict retention rates; the loss of one or more members of our management team; our ability to attract and retain qualified employees and key personnel; challenges of managing growth profitably; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth; the impact of environmental, social and governance (ESG) matters; risks associated with global operations; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats, protect the confidential information of our employees and clients and comply with privacy regulations; our ability to maintain an effective system of internal control over financial reporting; our ability to maintain, protect and enhance our brand and intellectual property; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, or a failure by us to establish adequate tax reserves; our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the transition to SOFR or other interest rate benchmarks; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; uncertainty as to the long-term value of Rimini Street’s equity securities; catastrophic events that disrupt our business or that of our clients; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 1, 2023, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
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